Dear Attorney,

I am writing to seek your guidance regarding an issue I encountered while attempting to renew my NBI clearance. I initially obtained my NBI clearance on March 9, 2022, and now need to renew it for my upcoming CPA licensure examination this October. However, when I attempted to renew my clearance online, the system could not locate my NBI clearance number, even though I inputted it multiple times and am confident that it was correct. Given this situation, would the best course of action be to visit an NBI clearance center directly to inquire about and resolve this issue? I appreciate any advice you can provide.

Sincerely,
An Exam Candidate

Insights

The issue you've encountered with renewing your NBI clearance is not uncommon and can be attributed to several possible factors, such as system updates, discrepancies in record-keeping, or technical glitches on the NBI's end. Given the urgency of your need for the clearance in relation to your CPA licensure exam, visiting an NBI clearance center in person would indeed be the most effective solution.

When you visit the NBI center, bring all relevant documents, including your original NBI clearance and a valid ID. Explain the situation to the personnel and provide them with your clearance number. They should be able to manually verify your records and assist you in processing the renewal.

If your clearance number cannot be found in the system, they might issue a new clearance after confirming your identity and previous application. It is advisable to visit the NBI center as soon as possible to avoid any delays that might affect your eligibility to sit for the CPA exam.

This approach ensures that your problem is addressed promptly, minimizing any risk of complications as your exam date approaches.