Title: Addressing Online Purchase Disputes in the Philippines

As more and more people opt for the convenience of online shopping, the number of reported online purchase disputes, like receiving incorrect items, also increases. In the Philippines, these disputes can be managed and possibly resolved using the following steps:

1. Contacting the Seller: The first course of action should be to reach out to the seller or the online marketplace to report the issue. It's important to be clear and specific about the problem and your desired resolution - for example, a replacement, refund, or exchange.

2. Online Resolution Centres: Most e-commerce platforms have resolution centres to address disputes between buyers and sellers. You may file a dispute or claim through these channels.

3. Department of Trade and Industry (DTI): If the dispute cannot be resolved through direct communication with the seller or the online platform's resolution centre, you can escalate the matter to DTI. DTI's Fair Trade Enforcement Bureau is tasked to assist consumers with complaints against business practices.

4. Consumer Act of the Philippines: Under the Consumer Act of the Philippines (Republic Act 7394), consumers have the right to receive the product they ordered. If the product delivered is not the same as the one advertised or ordered, consumers can insist on the right to have the item replaced or their money refunded.

In conclusion, receiving incorrect items from an online purchase can be a hassle, but there are several legal avenues to rectify the issue. Taking prompt action and understanding your rights as a consumer can help you reach a satisfactory resolution.